Shipping Policy

At GELJET, we aim to make shipping clear and straightforward. Shipping availability, delivery options, and delivery times may vary depending on the product, fulfillment location, and destination.

Shipping Coverage

GELJET currently supports shipping to the United States, Canada, Mexico, Japan, and selected European destinations, subject to product and destination eligibility.

Product availability may vary by country, state, province, or region due to local regulations, carrier limitations, fulfillment availability, or product-specific shipping restrictions.

Available products and shipping options will be determined based on your selected destination.

Order Processing

Most in-stock orders are processed within 1–2 business days after payment is confirmed.

Business days exclude weekends and public holidays.

Orders placed during major promotions, holidays, or peak periods may require additional processing time.

Estimated Delivery Times

Delivery times are calculated separately from order processing time and begin after your order has been dispatched.

  • United States: Estimated delivery within 2–10 business days after dispatch.
  • International Destinations: International delivery typically takes 10–45 days after dispatch, depending on the shipping method and destination, with remote areas taking up to 60 days.

All delivery times are estimates and are not guaranteed.

Shipping Restrictions

Some GELJET products may not be available for purchase or shipment in certain countries, states, provinces, or regions.

Availability is determined by both the product and shipping destination.

Where a restriction applies, the website may:

  • Mark the product as unavailable for the selected destination;
  • Disable purchasing for the affected product; or
  • Prevent the order from being completed at checkout.

Please make sure your selected shipping destination is eligible for the product before placing an order.

If an order cannot be fulfilled due to an applicable shipping or regional restriction, we will contact you regarding the next steps.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

You can check the latest available shipment status through our Track Your Order page using your order information.

Please allow some time after dispatch for tracking information to become active or update in the carrier’s system.

Delivery Delays & Shipping Issues

Delivery times may be affected by customs processing, weather conditions, carrier delays, peak-season demand, public holidays, or other circumstances outside our direct control.

If your tracking has not updated for an extended period or you believe your shipment may be delayed or lost, please contact us through our Contact Us page and include your order number.

We will review the shipment status and assist with the appropriate next steps.

Any applicable return, refund, or replacement will be handled in accordance with our Returns & Refunds Policy.

Need Help?

For shipping or order-related questions, please contact us through our Contact Us page and include your order number.