Returns & Refunds Policy

At GELJET, we aim to make returns and refunds simple and straightforward. Please review the policy below before requesting a return.

30-Day Returns

Under GELJET’s return policy, eligible return requests should be submitted within 30 days of delivery, unless otherwise required by applicable law.

A return may be requested if:

  • The item is damaged, defective, incorrect, or incomplete.
  • The unused item is not suitable due to its size, specifications, or another specific product-related reason.
  • You are dissatisfied with the item before using it, provided it meets the return conditions below.

Returns are not accepted solely because you changed your mind, no longer want the item, or have no specific reason for the return, except where otherwise required by applicable law.

Damaged, Defective, Incorrect or Incomplete Items

Please contact us if your order:

  • Arrives damaged
  • Is defective or malfunctioning
  • Is different from what you ordered
  • Is missing parts or accessories

We may ask for your order number, photos, video, or other information to review the issue.

If the issue is confirmed to be caused by a product defect, shipping damage, incorrect item, missing parts, or another fulfillment issue, GELJET will provide an appropriate solution, which may include a replacement or refund.

If an approved return is required for a confirmed product or fulfillment issue, GELJET will cover the reasonable return shipping cost.

Other Eligible Returns

If an item is unsuitable due to its size, specifications, dissatisfaction, or another specific product-related reason, you may request a return within 30 days before the product has been used.

The item must be:

  • Unused
  • Undamaged
  • In resalable condition
  • Returned with its included parts and accessories

For these returns, the customer is responsible for return shipping costs.

Used Products & Customer-Caused Damage

Used products cannot be returned because of dissatisfaction, size, specifications, or other personal product-preference reasons.

Returns, refunds, or replacements will not be provided for problems caused by misuse, improper handling, accidental damage, unauthorized modification, unintended use, or normal wear and tear.

If a product issue is reported after use, GELJET may request photos, video, or other supporting information.

A refund or replacement will only be provided if GELJET confirms that the issue is caused by a product defect, shipping or fulfillment issue, or another problem not caused by the customer.

Refunds

Once a return request is approved, GELJET will provide the applicable return instructions.

If the item needs to be returned, it may be inspected after it is received.

Once the refund is approved, GELJET will process the applicable refund and notify you when it has been issued.

Refund processing times may vary depending on your payment method, payment provider, or financial institution.

Order Cancellations

If your order has not yet shipped, please contact us as soon as possible. We will try to assist with your cancellation request, but cancellation cannot be guaranteed once order processing has begun.

Once an order has shipped, it can no longer be cancelled.

After delivery, a return request may be submitted within the applicable return period only if the item qualifies under this policy.

How to Request a Return

  1. Visit our Contact Us page.
  2. Provide your order number and reason for the request.
  3. If necessary, we may ask for photos, video, or other supporting information.
  4. Wait for our return instructions before sending the item back.

Please do not send products to any GELJET warehouse or fulfillment address without prior authorization.

We typically reply within 1–2 business days.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.