Privacy Policy

Last Updated: August 28, 2026

At GELJET, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how GELJET (“GELJET,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number, where required for delivery or order processing
  • Account information, such as username or login credentials
  • Order and transaction information
  • Information you provide when contacting customer support, requesting a return or refund, or submitting another request

Payment information submitted during checkout may be processed by third-party payment service providers. We may receive limited transaction information, such as payment status or transaction details, as necessary to process your order.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Approximate location based on IP address or selected region
  • Pages viewed and website interactions
  • Shopping cart and session information
  • Cookie and similar technology information

This information may be used to operate the website, maintain shopping cart and account functions, improve website performance, protect against fraud, and determine product or shipping availability based on region.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Provide shipping and delivery services
  • Manage customer accounts
  • Provide order tracking
  • Process returns, refunds, replacements, and customer service requests
  • Determine product or shipping availability based on your region
  • Communicate with you about your orders or requests
  • Maintain and improve website functionality
  • Detect and prevent fraud, misuse, or security issues
  • Comply with applicable legal and regulatory requirements
  • Conduct website analytics or advertising activities where such tools are enabled

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as performing a contract with you, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.

3. How We Disclose Your Information

We may disclose personal information to third parties where necessary to operate our website and provide our services.

These parties may include:

  • Payment service providers
  • Shipping carriers and fulfillment providers
  • Website hosting and technical service providers
  • Security and fraud-prevention providers
  • Analytics providers, where enabled
  • Advertising or marketing technology providers, where enabled
  • Professional advisers or government authorities where required by law

These parties may process personal information only as necessary for the services they provide or as otherwise permitted by applicable law.

We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration.

Where advertising or analytics technologies are enabled, certain disclosures of information may be considered “sharing,” “targeted advertising,” or similar activities under some privacy laws.

Where applicable law requires consent or provides a right to opt out of these activities, we will provide the appropriate choices.

4. Cookies and Similar Technologies

We use cookies and similar technologies to help operate and improve our website.

These technologies may be used to:

  • Keep your shopping cart and account session active
  • Remember website preferences
  • Maintain website security
  • Understand how visitors use the website
  • Improve website performance
  • Support analytics or advertising activities where enabled

Some cookies are necessary for the website to function. Other cookies may be provided by third-party service providers.

Where required by applicable law, we will request your consent before using non-essential cookies.

You may manage cookies through your browser settings and, where available, through the cookie preference tools provided on our website.

5. Payments and Order Processing

When you place an order, payment information may be processed by third-party payment service providers.

These providers process payment information according to their own privacy and security practices.

We may receive information necessary to confirm payment, process your order, prevent fraud, issue refunds, or provide customer support.

We may also share information necessary to fulfill your order with shipping carriers, fulfillment partners, and other service providers involved in order delivery.

6. International Data Transfers

Because GELJET operates an international e-commerce website and may use service providers in different countries, your personal information may be processed or stored outside your country or region of residence.

Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • Order and transaction requirements
  • Customer service needs
  • Fraud prevention and security
  • Accounting and record-keeping requirements
  • Applicable legal obligations

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for protecting access to your account.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a copy or transfer of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain sales, sharing, or targeted advertising where applicable
  • Appeal certain decisions regarding your privacy request where applicable
  • Submit a complaint to an applicable privacy or data protection authority

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

To exercise your privacy rights or submit a privacy-related request, please contact us through our Contact Us page and provide enough information for us to understand your request.

We may need to verify your identity before processing certain requests in order to protect your information.

Where applicable, if you disagree with our response to a privacy request, you may contact us again through the same Contact Us page.

10. Children’s Privacy

GELJET does not knowingly collect personal information from children under 13 without appropriate parental or legal authorization where required by law.

Where local law establishes a higher minimum age for consent to the processing of personal information, we will follow the applicable legal requirements.

Purchases must be made by individuals legally able to enter into a purchase transaction, or with the involvement of a parent or legal guardian where required.

If you believe that personal information from a child has been provided to us inappropriately, please contact us through our Contact Us page.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment, shipping, analytics, or other service providers.

Their privacy practices are governed by their own privacy policies.

GELJET is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the applicable privacy policies when using third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable laws.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

If material changes are made, we may provide additional notice where appropriate or required by law.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights or submit a privacy-related request, please contact us through our Contact Us page.

When submitting a request, please provide enough information for us to understand and respond to your request.